We're dedicated to ensuring that your shopping experience is seamless. If you encounter any issues or have questions about your purchase, we're here to assist you.

Product Issues or Concerns

E-commerce Support

If you've recently made a purchase and have issues related to order details, payment, delivery, or any other online-related concerns, please contact our e-commerce support team:

Our team will guide you through the necessary steps and, if needed, direct you to our service center.

    Important Update on Service Center Procedures

    Please be advised that our service center located at 63 Ubi Avenue 1 will no longer accommodate walk-in customers for immediate repairs or services. To ensure efficient handling and processing, we are transitioning all repair and service requests to be managed exclusively through City Chain outlets.

    How to Submit a Repair or Service Request:

    1. Visit any City Chain outlet with your item in need of service.
    2. Provide the staff with detailed information about the issue and your contact details.
    3. Your request will be processed, and you will be updated on the progress accordingly.

    Assistance and Inquiries:

    We understand this change may require some adjustments, and we are here to support you throughout this transition. For any concerns, difficulties, or if you require further clarification, please do not hesitate to reach out to us.

    Contact Information:

    • Phone: +65 6325 1883
    • Email:

    We appreciate your understanding and cooperation as we strive to improve our service delivery. Thank you for choosing us for your watch care needs.


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